Refund policy

A. Withdrawal from the Agreement

You have the right to return your order within 14 days after receipt without giving any reason. This period is calculated from the day you receive the products.

If the last day of the withdrawal period falls on a public holiday, Saturday, Sunday, 24 December, or 31 December, the deadline will be extended to the next working day.

You have exercised your right of withdrawal in time if you notify us before the expiration of the period that you wish to withdraw. 

If you wish to withdraw from the agreement, you must send (preferably by email) a clear statement to S&W Atelier [General Partnership, Blokzijlpark 46, 3826 BN Amersfoort, email: retour@swatelier.nl] indicating your decision to withdraw. Your statement must include:

  • Name

  • Home address

  • Telephone number

  • Email address

  • Order number

  • The products you wish to return

The withdrawal period for gift cards is also 14 days. 

B. Arranging the Return Shipment

From the moment you notify us of your withdrawal, you must return the products within the previously mentioned 14 days.

Withdrawal is considered timely if you hand over the products to a postal service or another carrier before the 14-day period expires. As proof, you must retain the shipping receipt and tracking code. You are responsible for the returned items until we receive them. 

You will receive a refund for the purchased items (excluding the original shipping costs).
The product must be undamaged, unused, and—where reasonably possible—in its original condition and packaging. Return shipping costs are at your own expense. 

Refunds will be processed within 14 days after we have received and inspected your return. Refunds will be made using the same payment method as the original transaction. Depending on the payment method, it may take longer for the refund to appear in your account.

Cancellation of an Order

An order cannot be cancelled once it has been placed. After an order is placed, we are no longer able to stop the shipping process. In that case, you may return the order after receipt in accordance with our return policy. You will receive a refund once we have received the product in good condition. Return shipping costs are at your own expense.

Please note: personalized products cannot be returned unless there is an error or damage upon delivery.